Privacy, Cookies & Website Terms
Last updated: September 2026
Welcome to the Serenity Beauty website. By using this website, you agree to the terms set out below.
Serenity Beauty is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This policy explains how we collect and use personal information, how cookies are used on our website and the terms that apply when you use our website and services.
1. Privacy Policy
Who we are
Serenity Beauty is a beauty business based in Reigate.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Serenity Beauty is the data controller responsible for the personal information we collect and process in connection with our own services.
If you have any questions about this policy or how we handle your information, please contact us:
Email: info@serenityreigate.co.uk
Independent practitioners
Independent practitioners may rent treatment space at Serenity Beauty.
Where an independent practitioner operates their own business from our premises, they are responsible for their own clients, records and personal information and may act as a separate data controller.
Any personal, health or medical information provided directly to an independent practitioner will be handled in accordance with that practitioner's own privacy policy.
Information we collect
Depending on how you interact with Serenity Beauty, we may collect:
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Your name
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Email address
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Telephone number
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Address or postcode
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Appointment and booking information
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Details of treatments you have booked or received
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Consultation and treatment information
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Information you provide when contacting us
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Payment and transaction information where applicable
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Your treatment preferences and communications with us
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Information about how you use our website
Health and treatment information
For certain beauty treatments, we may need to collect information relating to your health, allergies, skin conditions, medications, previous treatments or other information relevant to providing your treatment safely.
Some of this information may constitute special category data under UK data protection legislation.
We will only collect and use this information where it is necessary for the provision and safe delivery of your treatment and where we have an appropriate lawful basis for doing so.
How we use your information
We may use your personal information to:
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Manage your appointments and bookings
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Provide the beauty treatments and services you have requested
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Contact you regarding appointments
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Carry out consultations and establish treatment suitability
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Maintain accurate client and treatment records
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Respond to enquiries
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Process payments where applicable
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Provide customer service
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Improve our services and website
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Manage and administer our business
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Meet our legal, insurance and professional obligations
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Send marketing communications where you have consented to receive them or where otherwise permitted by law
We will only use your personal information where we have a lawful basis for doing so.
Online bookings and SalonIQ
Our online appointments are managed through SalonIQ, a third-party salon management and booking system.
When you make a booking through SalonIQ, information such as your name, contact details, appointment information and relevant client and treatment information may be stored within the SalonIQ system.
Where appropriate for the treatment you receive, SalonIQ may also contain consultation information, treatment plans and relevant health or medical information that you provide to us.
We use this information to manage your appointments, maintain appropriate client records and provide treatments safely and effectively.
SalonIQ is a separate service provider and has its own privacy policy and terms governing its use of personal information.
Sharing your information
We may share your personal information with trusted third-party service providers where this is necessary to operate our business and provide our services.
These may include:
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SalonIQ – for appointments, bookings and client/treatment records
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Wix – for website hosting and website functionality
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Google Analytics – for website analytics
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Payment providers where applicable
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IT and technical service providers
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Professional advisers such as accountants, insurers or legal advisers where necessary
We will not sell or rent your personal information to third parties.
We may also disclose information where we are legally required to do so or where necessary to protect our legal rights, clients or business.
Independent practitioners operating from Serenity Beauty
Serenity Beauty may allow independent beauty or aesthetics practitioners to rent treatment space at our premises.
These practitioners operate independently from Serenity Beauty and are responsible for the personal information they collect from their own clients, including any consultation, medical, health or treatment information.
If you book a treatment directly with an independent practitioner, you should refer to their own privacy policy for information about how your personal information is collected, used and stored.
Serenity Beauty does not control or determine how an independent practitioner uses information collected directly from their own clients.
How we protect your information
We take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no online system can be guaranteed to be completely secure.
How long we keep your information
We only retain your personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory, professional, insurance and accounting obligations.
Client and treatment records may be retained for an appropriate period after your treatment where necessary for these purposes.
When information is no longer required, it will be securely deleted or disposed of.
Your rights
Under UK data protection law, you may have the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information in certain circumstances
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Ask us to restrict how we use your information in certain circumstances
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Object to certain uses of your information
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Request the transfer of your information in certain circumstances
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Withdraw consent where we rely on consent to process your information
You also have the right to object to direct marketing at any time.
To exercise any of these rights, please contact:
We may need to verify your identity before responding to certain requests.
Marketing
If you have agreed to receive marketing communications from Serenity Beauty, we may contact you with information about our treatments, offers, availability and other updates.
You can unsubscribe from marketing communications at any time.
We will never sell your personal information to another business for marketing purposes
2. Cookies Policy
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They allow websites to remember information about your visit and can help improve how a website operates.
Our website is hosted through Wix and may use cookies and similar technologies to provide website functionality, security and analytics.
How we use cookies
We may use cookies for the following purposes:
Essential cookies
These cookies are necessary for the website to function properly. They may support things such as website security, navigation and basic functionality.
These cookies cannot generally be switched off through our website because they are necessary for the website to operate.
Analytics cookies
We may use Google Analytics to understand how visitors use our website and help us improve it.
Analytics information may include:
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Pages visited
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Time spent on the website
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How visitors arrived at our website
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Approximate geographical location
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Device and browser information
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General website usage information
We do not use Google Analytics to intentionally collect or store information about your health, medical history or beauty treatments.
Where required by law, we will obtain your consent before placing non-essential analytics cookies on your device.
Managing cookies
You can manage or disable cookies through your browser settings.
You may also be presented with cookie choices when you first visit our website, allowing you to accept or reject non-essential cookies.
Please note that disabling certain cookies may affect how the website functions.
3. Website Terms & Conditions
Use of this website
This website is provided for general information about Serenity Beauty, our treatments and services.
We aim to ensure that the information on our website is accurate and up to date. However, treatment availability, prices, opening hours, offers and other information may change without notice.
We reserve the right to amend or update website content at any time.
Treatment information
Information provided on this website is intended as a general guide and does not constitute medical or professional advice.
Treatments may not be suitable for everyone. A consultation may be required before certain treatments can be carried out.
Your therapist will discuss your individual circumstances and treatment suitability with you before treatment where appropriate.
If you have any concerns about your health or whether a treatment is suitable for you, you should discuss this with your therapist or an appropriate healthcare professional.
Appointments and bookings
Appointments can be made through our online booking system, SalonIQ, or through other booking methods made available by Serenity Beauty.
When making an appointment, you are responsible for providing accurate and up-to-date information.
Appointment availability is subject to change and a booking is only confirmed once confirmation has been provided by Serenity Beauty or through SalonIQ.
Our cancellation, lateness and no-show policies may apply to appointments. These will be communicated to you when booking or before your appointment.
Prices and payment
Treatment prices displayed on our website are provided for information and may be subject to change.
The price applicable to your treatment will be confirmed at the time of booking or before treatment.
We reserve the right to change prices and promotional offers without prior notice.
Gift vouchers and promotional offers
Where gift vouchers or promotional offers are available, additional terms may apply.
Any expiry dates, restrictions or booking conditions will be communicated at the time of purchase or promotion.
Links to other websites
Our website may contain links to third-party websites, including our online booking system.
These websites are outside the control of Serenity Beauty.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
You should review the relevant website's own terms and privacy policy before using its services or providing personal information.
Intellectual property
Unless otherwise stated, all content on this website, including text, photographs, logos, graphics, branding and other materials, belongs to Serenity Beauty or is used with permission.
You may view and use the website for your own personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute or commercially exploit website content without our prior written permission.
Website availability
We aim to keep the website available and functioning correctly but cannot guarantee that it will always be available, uninterrupted or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates or other reasons.
Limitation of liability
To the extent permitted by law, Serenity Beauty will not be responsible for any loss or damage arising from your use of, or reliance upon, information contained on this website.
Nothing in these terms is intended to exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
Changes to these terms
We may update these Privacy, Cookies & Website Terms from time to time.
Any changes will be published on this page and the updated date will be shown at the top.
Your continued use of the website after changes have been published will constitute acceptance of the updated terms.
Contact us
If you have any questions about this policy, our website or how Serenity Beauty handles your personal information, please contact us:
Email: info@serenityreigate.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.